If you are purchasing from a member state of the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws and any applicable exemptions.
How to Submit a Withdrawal Request
If you wish to exercise your right of withdrawal, please provide the following information:
Full Name
Email Address
Order Number
Date of Purchase
Products you wish to withdraw
Reason for withdrawal (optional)
Please submit your request using our contact form.
Once we receive your request, we will acknowledge receipt and review your request in accordance with applicable consumer protection laws. If your request is eligible, we will provide instructions for returning your products where applicable.
Exceptions
Certain products may not be eligible for withdrawal where permitted by law, including products that have been opened, consumed or cannot be returned for hygiene or food safety reasons.
Your statutory rights under applicable consumer protection legislation remain unaffected.
Contact Us
If you have any questions regarding your withdrawal request or require further assistance, please contact our customer service team.
